Shipping policy

Last updated: September 13, 2026
This Shipping Policy explains shipping and delivery for orders from GULLY & GULLY TRADERS INC. It applies to standard retail orders placed through gullyngully.com and, where relevant, to sourcing and wholesale orders. Transaction-specific shipping terms in an accepted sourcing or wholesale quotation or order confirmation will govern that transaction if they differ from this general policy.
1. Retail Order Processing
For standard in-stock retail products, we normally aim to process orders within 2 to 5 business days after payment is confirmed. Business days exclude weekends and statutory holidays in Ontario. Processing time is separate from carrier transit time.
Orders involving customization, back-ordered products, unusually large quantities, verification requirements, or special handling may require additional processing time. If a material delay becomes known to us, we will make reasonable efforts to notify the customer.
2. Shipping Destinations
Available shipping destinations and shipping methods are shown at checkout where Shopify checkout is used. We may be unable to ship particular products to certain destinations because of carrier limitations, import restrictions, product regulations, sanctions, dangerous-goods rules, or other legal or logistical restrictions.
For sourcing and wholesale orders, destination availability will be assessed as part of the quotation and order-confirmation process.
3. Shipping Charges
Retail shipping charges, where applicable, are displayed at checkout before the order is submitted.
For sourcing and wholesale orders, freight, insurance, customs brokerage, duties, taxes, handling, warehousing, inspection, and related logistics charges may be quoted separately or allocated between the parties in the applicable quotation or order confirmation.
4. Estimated Delivery Times
Retail delivery estimates depend on destination, carrier, service level, product availability, and other circumstances. Where an estimated transit or delivery time is displayed at checkout, provided in a shipping confirmation, or communicated by us, it is an estimate rather than a guaranteed delivery date unless we expressly state otherwise in writing.
For sourcing and wholesale orders, estimated production, procurement, dispatch, freight, and delivery timelines will normally be stated in the quotation or order confirmation. These timelines may change because of supplier production, material availability, inspections, freight schedules, customs clearance, port congestion, weather, carrier disruption, or other circumstances outside our reasonable control.
5. Tracking
Where tracking is available, tracking information may be sent after dispatch. Tracking information is provided by the carrier and may take time to update after a label is created or a shipment is collected.
6. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address and contact information. Contact us promptly at traders@gullyngully.com if you discover an address error.
We will try to assist with address corrections before dispatch, but changes may not be possible once an order has entered fulfilment or has been transferred to a carrier. Additional carrier, return, storage, or re-shipping charges resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer where permitted by law.
7. Failed Delivery, Refused Delivery and Returned Shipments
If a shipment is returned because of an incorrect address, customer unavailability, refusal of delivery, failure to provide required import information, or failure to pay customer-responsible duties or charges, we will contact the customer when reasonably possible. Re-shipping and other recoverable costs may be payable by the customer, subject to applicable law and the circumstances of the order.
8. Customs, Duties and Import Requirements
International shipments may be subject to customs clearance, duties, taxes, brokerage, import permits, inspections, product restrictions, or other destination-country requirements.
Unless the checkout, quotation, or order confirmation expressly states that such charges are included or are our responsibility, the recipient/customer is responsible for destination-country duties, taxes, brokerage, permits, and similar import charges. Customs authorities may require personal or business information from the recipient to release a shipment.

9. Sourcing and Wholesale Freight
Sourcing and wholesale shipments may use parcel carriers, air freight, ocean freight, truck freight, freight forwarders, customs brokers, warehouses, or other logistics providers. The applicable quotation or order confirmation may specify the shipping method, delivery point, freight responsibility, insurance, documentation, and other logistics terms.
If the customer arranges or nominates its own freight forwarder or carrier, responsibility for transportation after handover will be determined by the agreed transaction terms and applicable law.
10. Partial Shipments
We may propose partial shipments for sourcing or wholesale orders where part of an order is ready before the remainder. Any material additional freight cost or change in shipping responsibility will be communicated for approval where required by the applicable transaction terms.
11. Delays Outside Our Reasonable Control
Carrier delays, customs inspections, port congestion, severe weather, strikes, government action, supplier delays, transportation disruptions, and similar events may affect delivery. We will make reasonable efforts to assist with available information, but estimated delivery dates are not guaranteed unless expressly agreed in writing.
12. Lost, Damaged or Missing Shipments
If a retail shipment appears lost, arrives visibly damaged, or is missing items, contact us promptly at traders@gullyngully.com with the order number and available evidence. Keep the product, packaging, shipping carton, and labels until the matter is resolved, as the carrier or insurer may require them.
For sourcing and wholesale shipments, the claim procedure, insurance responsibility, inspection requirements, and applicable claim deadlines may be stated in the quotation, order confirmation, bill of lading, carrier terms, or other shipping documentation.
13. Delivery Confirmation
A carrier's delivery scan, signature, photograph, or other delivery record may be used as evidence of delivery. If tracking shows delivered but you cannot locate the shipment, contact us promptly so that we can review available carrier information and, where appropriate, assist with a carrier inquiry.

14. Contact
Shipping questions may be sent to:
GULLY & GULLY TRADERS INC.
59 Saddlebrook Court
Kitchener, Ontario N2R 0P6
Canada
Email: traders@gullyngully.com
Phone: +1 416-627-4418