Refund policy

Last updated: September 13, 2026
This Return & Refund Policy applies to purchases from GULLY & GULLY TRADERS INC. through gullyngully.com and explains the different rules for standard retail products and sourcing, wholesale, custom, private-label, or specially procured orders.
Nothing in this policy limits any refund, cancellation, warranty, or other right that cannot legally be excluded under applicable law.
1. Standard Retail Products - 30-Day Return Request Period
Unless a product page states that an item is final sale or subject to different return conditions, you may request a return of an eligible standard retail product within 30 days after delivery.
To be eligible for a discretionary retail return, the product must be unused, unaltered, and in substantially the same condition in which it was received, with its original packaging, accessories, labels, and proof of purchase where applicable.
A return must be authorized by us before it is sent. Products returned without prior authorization may be refused or returned to the sender.
2. How to Request a Retail Return
Email traders@gullyngully.com within the applicable return period. Include your order number, the product you want to return, the reason for the request, and photographs if the product is damaged, defective, or incorrect.
If the return is approved, we will provide return instructions and the return address. Do not send a return to 59 Saddlebrook Court unless our return instructions specifically direct you to do so.
3. Change-of-Mind Retail Returns
For an approved change-of-mind return, the customer is responsible for return shipping unless we agree otherwise. Original shipping, expedited shipping, duties, brokerage, and similar charges are non-refundable except where required by law or where the return results from our error.
We recommend using a trackable shipping service for customer-arranged returns. We are not responsible for a return shipment that is lost or damaged before it reaches the return location designated by us, except where applicable law provides otherwise.
4. Damaged, Defective, Incorrect, or Missing Retail Items
Please inspect your order promptly after delivery. If an item arrives damaged, appears defective, is materially different from what was ordered, or an item is missing, contact us as soon as reasonably possible at traders@gullyngully.com with your order number and supporting photographs or other reasonable evidence.
If we confirm that the problem is attributable to us or the product supplied, we will provide an appropriate remedy, which may include replacement, repair where appropriate, refund, or another remedy required by applicable law. Where we require the product to be returned because of our error or a confirmed defect, we will provide return instructions and address reasonable return-shipping costs as required or agreed.
5. Non-Returnable or Restricted Retail Items
The following items may be non-returnable except where required by law or where they are defective, damaged, or incorrectly supplied:
custom, personalized, engraved, private-label, or made-to-order products;
products specially sourced or procured for a particular customer;
products that cannot reasonably be resold for health, hygiene, safety, or regulatory reasons once opened or used;
perishable or consumable products after opening, where return would be inappropriate for health or safety reasons;
gift cards or similar stored-value products, where applicable;
final-sale products where the final-sale condition was clearly disclosed before purchase; and
products altered, damaged, misused, or improperly stored after delivery.
6. Sourcing, Wholesale, Custom and Special Orders
The standard 30-day change-of-mind return rule above does not automatically apply to sourcing, wholesale, bulk, custom, private-label, made-to-order, manufactured-to-order, or specially procured products.
These transactions are often purchased, manufactured, branded, packaged, or imported specifically for the customer. Return, cancellation, inspection, claim, replacement, and refund rights for such transactions will therefore be stated in the applicable quotation, invoice, order confirmation, or other written transaction terms provided before the order is confirmed.
Unless otherwise agreed in writing or required by law, a confirmed sourcing, wholesale, custom, private-label, made-to-order, manufactured-to-order, or specially procured order cannot be cancelled or returned for change of mind after we have committed costs to a supplier, manufacturer, freight provider, or other third party.
If cancellation is approved after costs have been committed, any refund may be reduced by non-recoverable costs that were disclosed or are properly chargeable under the applicable transaction terms and law.
7. Wholesale Inspection and Claims
Wholesale and sourcing customers must inspect goods promptly upon delivery. Any transaction-specific claim period stated in the quotation or order confirmation will apply. If no claim period is stated, customers should notify us of visible shipping damage, shortage, or incorrect goods within 7 calendar days after delivery and of a reasonably discoverable product defect within 30 calendar days after delivery.
A claim should identify the order, affected quantity, alleged issue, and include photographs, video, packaging information, batch or carton labels, and other reasonable evidence where available. We may request that affected goods be preserved for inspection.
These notice periods are intended to allow timely investigation and do not eliminate rights that cannot legally be waived.
8. Natural and Permitted Product Variations
Reasonable variations in natural, handmade, mineral, agricultural, or supplier-produced products may not constitute a defect where the variation is consistent with the approved description, sample, specification, or ordinary characteristics of the product. This may include reasonable differences in colour, texture, shape, weight, dimensions, or appearance.
9. Refund Processing
After an approved return is received and inspected, we will notify you whether the refund has been approved and, if applicable, the amount. Approved refunds will generally be issued to the original payment method unless another method is required or agreed.
We aim to initiate an approved refund within 10 business days after approval. Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund.
If more than 15 business days have passed after we confirmed that a refund was issued and you have not received it, contact traders@gullyngully.com.
10. Exchanges
Exchanges are subject to product availability. In some cases, the most practical process may be to return an eligible retail item and place a new order. For sourcing, wholesale, or custom transactions, replacements or exchanges will be handled according to the applicable transaction terms and the circumstances of the claim.
11. Refunds for Orders We Cannot Fulfil
If we accept payment for an order and later determine that we cannot supply the applicable product, we will contact the customer and provide the refund or other remedy required by the applicable transaction terms and law.
12. Chargebacks and Disputes
If you believe there is an order or payment problem, please contact us first at traders@gullyngully.com so we can investigate. Nothing in this section prevents a customer from exercising lawful rights through a card issuer, payment provider, regulator, court, or other authorized process.
13. Contact
Return and refund questions may be sent to:
GULLY & GULLY TRADERS INC.
Email: traders@gullyngully.com
Phone: +1 416-627-4418
Business address: 59 Saddlebrook Court, Kitchener, Ontario N2R 0P6, Canada