Gully & Gully is committed to ensuring the satisfaction of our customers with their purchases. We understand that there may be occasions when you need to return an item. Our Returns and Refunds Policy is designed to be straightforward and customer-friendly.

Return Policy:

You may return most new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original packaging. In the case of Himalayan Salt lamps and Edible Salt, returns are only accepted if the product has not been used or opened, due to hygiene and safety reasons.

To initiate a return, please contact our customer service team at traders@gullyngully.com with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.

 

Refund Process:

Once we receive your returned item and it is inspected by our team, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item and compliance with our return policy.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Costs for Returns:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at traders@gullyngully.com and send your item to: 59- Saddlebrook Court, Kitchener, ON, N2R 0P6, Canada.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us at: traders@gullyngully.com or by mail at our address: 59- Saddlebrook Court, Kitchener, ON, N2R 0P6, Canada.